WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY PLAN?
If you have any questions about the new Unlimited pricing, please contact our Customer Support Team, Monday - Friday 8am - 5pm at 844-280-WASH (9274) or send us an email at [email protected]. Phone Support Hours 8:30am - 4pm.
DO I NEED MY UNLIMITED PASS NUMBER TO CANCEL OR UPDATE MY CREDIT CARD NUMBER ONLINE?
Yes. If you do not have your pass number, please call us at 844-280-WASH (9274) or send us an email at [email protected]. We are available Monday - Friday 8am – 5pm. Phone Support Hours 8:30am - 4pm. We can complete your transaction over the phone or provide you with your pass number for you to complete it online.
HOW LONG CAN I KEEP USING MY MONTHLY UNLIMITED PASS AFTER I CANCEL?
Your monthly Unlimited pass will remain active until your next bill date and you may continue to use it during that time.
WHAT SHOULD I DO IF I AM CANCELLING A PASS FOR A VEHICLE I NO LONGER HAVE?
You may complete your cancellation and then transfer your pass to another vehicle to use your remaining time. Simply bring your pass number with you to a Mike’s Carwash location and let an associate know that you need a new sticker. They will transfer your account and you can continue to wash until your next bill date.
WILL I GET A REFUND AFTER CANCELLING MY MONTHLY UNLIMITED PASS?
No you will not receive a refund after cancelling. Your Unlimited pass will remain active until your next bill date and you may continue to use it during that time. Mike’s Carwash does not issue mid-month refunds for cancellations.
WHAT SHOULD I DO IF I WANT TO REACTIVATE MY UNLIMITED PASS IN THE FUTURE?
Leave your barcode sticker on your windshield. When you are ready to reactivate your account, simply drive through any Mike’s location. They will scan your pass, swipe your credit card and get your account restarted.
IF I CHANGE MY CREDIT CARD NUMBER OR CANCEL MY PASS ONLINE, WILL I RECEIVE AN EMAIL CONFIRMATION?
Yes. After you have submitted your request, an email confirmation will be sent to the email address you provided.
HOW DO I TRANSFER MY UNLIMITED PASS?
If you're needing a new Unlimited pass due to a replacement windshield, issues with your current pass, or you're simply switching vehicles, you can easily transfer your account to a new pass at any Mike's Carwash location. Before your visit, please write down or take a photo of your current 11-digit pass number from the sticker on your windshield. Bring that along with your vehicle, and a team member will be happy to assist you.
